Enid’s StarTek flourishes as businesses outsource work

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Star Tek emoployees take calls at the Enid Call Center. Star Tek receives billing calls from cell phone customers. (Staff Photo by SHAWN YORKS)

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February 13, 2010

By Kasey Fowler, Staff Writer Enid News and Eagle The Enid News and Eagle Sat Feb 13, 2010, 11:35 PM CST

ENID — StarTek, a local inbound call center for a wireless phone company, isn’t being harmed by the rough economic times hurting other businesses.

According to David Whyburn, StarTek call center director, the company is flourishing, partly due to the down economy.

“When the economy hits a rough spot companies like to outsource jobs, especially their customer service,” said Whyburn.

Due to the company flourishing, StarTek has been hiring people to fill 20- to 25-person employee classes twice a month. The business currently has a work force of more than 500 people.

“We’re just trying to not only keep our head count up but to also grow it as much as we can,” Whyburn said. “The down economy really hasn’t hurt us at all.”

New employees spend four weeks in the class learning and then spend three weeks in a place called Academy Bay.

“Academy Bay is a very supervised environment where they have mentors and learn to use our computer and phone systems. It is seven weeks of hands-on training,” said Whyburn.

In August, StarTek will celebrate 10 years of business.

“It is amazing how many employees that will be celebrating 10 years with us in August,” he said. “That is very good for the company to have so many people with the company for that long.”

StarTek has been working to become more active in community efforts and activities.

“We are very proud of how we have been able to give back to the community,” said Whyburn. “We have gotten to be a part of a lot of events and help a lot of people and organizations. We have really improved in that area in the last year or so.”

StarTek also is active with Main Street Enid.

“We try to sponsor and support anything that happens downtown. We are right here downtown, and if downtown starts to go down people won’t want to come here to work,” said Whyburn.

According to Whyburn, StarTek’s future is bright in Enid.

“All-in-all things have looked very good and positive for us the last few years, and our future looks bright.”

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Enid’s StarTek flourishes as businesses outsource work

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