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May 9, 2009

Wakita center receives award

Community Health Center of Wakita received My InnerView’s Excellence in Action Award, a national honor recognizing the facility’s commitment to superior customer and workforce satisfaction.

The award, which is presented annually, recognizes those nursing homes that have made a commitment to superior customer or workforce satisfaction.

Community Health Center was one of only 74 nursing homes throughout the country that received the award for both customer and workforce satisfaction this year.

“This year’s award recipients truly demonstrate their dedication to excellent customer and workforce satisfaction,” said Brad Shiverick, vice president of quality at My InnerView. “This is an exceptional group of providers and their efforts should be recognized.”

My InnerView, the applied research and quality-improvement solutions provider that presents the award, supports leaders across the entire senior care profession with tools to measure, benchmark and improve performance.

This year’s award was presented to any My InnerView customer who completed a customer and workforce satisfaction survey in 2008, had a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the questions “What is your recommendation of the facility to others?” and “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

Community Health Center has been a part of the Grant County community for more than 41 years.

The Wakita nursing home specializes in both long and short-term care, skilled nursing as well as respite care.

For information, call Community Health Center at (580) 594-2292.

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